Warranty coverage, policy will follows as what set by it’s principal. Customer can send all their purchased original set direct to authorize service center for warranty request purpose. Otherwise, Alpha Mobile customer can bring to our store and we will help send the item to the authorize service center based on our schedule.

Water damage can still happens to waterproof device. For this scenario, it falls under invalidation of warranty.

All warranty claims must accompanied by Alpha Mobile’s official tax invoice/receipt/proof of purchase – it can be a photocopy or the original. Alpha Mobile reserves the right to reject the warranty claim in the event of failure to produce any form of proof of purchase. 

Please be informed the shop is not liable for any data loss due the repair / services done by the service center. Customer needs to back up their data themselves in prior to send their item for warranty.

During the repair process, the shop has the rights to remove any parts / accessories whenever needed. For example tempered glass / screen protector / customised sticker or skins might be removed for the repair procedure. The shop will not replace or be responsible for all the removal or damaged to any added accessories.

The shop will not cover the shipping cost or any other cost to send the broken / faulty item to the shop. Customer also has to pay for return shipment for cancellation of service, and for device that the warranty has been invalidated if any charges occur. However, for device that is eligible for warranty claims, the shop will bear the shipping cost of sending the device back and customer will need to collect the device at the shop.